Frequently Asked Questions – Petioo

1. How long does shipping take?
Shipping usually takes between 5 to 14 business days, depending on your location.

2. Do you ship internationally?
Yes! We offer worldwide shipping at no extra cost — all orders qualify for free international delivery.

3. What is your return policy?
You can return your item within 14 to 30 days of receiving it, as long as it’s unused and in original condition.
Please contact us at team.petioo@gmail.com before returning your order.

4. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email to follow your package in real time.

5. What should I do if I receive a defective or damaged product?
Simply send us an email with a photo or video of the issue, and we’ll quickly arrange a replacement or refund.

6. Are your pet toys safe for all cats?
Absolutely — all Petioo products are tested for safety and durability to ensure they’re perfect for all breeds and ages.

7. Do you offer customer support?
Yes! Our support team is available Monday to Friday at team.petioo@gmail.com, and we’ll respond within 16 hours.